For orders within the Netherlands, delivery typically takes 1 business day. For Belgium, delivery takes around 2 business days. Orders to Germany and France may take 3-5 business days. Please see our Shipping Policy for more details.
Do you offer international shipping?
Currently, we ship to the Netherlands, Belgium, Germany, and France. For inquiries about shipping to other countries, please contact us at [Customer Service Email].
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the DHL eCommerce tracking portal.
2. Orders and Payment
What payment methods do you accept?
We accept major credit cards, [PayPal (if applicable)], and other secure payment options. All transactions are processed securely.
Can I change my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at [Customer Service Email]. We will do our best to accommodate changes before the order is processed.
Will I be charged tax?
Applicable taxes will be calculated at checkout based on your location and local tax regulations.
3. Returns and Refunds
What is your return policy?
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How do I return an item?
To initiate a return, please contact us at [Customer Service Email] with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, refunds are typically processed within 7-10 business days. If you haven’t received your refund, please refer to our Return and Refund Policy for additional guidance.
4. Product Information
Where are your products sourced?
Our products are carefully sourced from Dubai, known for its high-quality beauty and skincare standards. We ensure that each item reflects our commitment to quality and authenticity.
Are your products cruelty-free?
Yes, we are dedicated to providing cruelty-free products that have not been tested on animals.
How should I store my products?
For best results, store cosmetics and skincare products in a cool, dry place, away from direct sunlight.
5. Loyalty Program
Do you have a loyalty program?
Yes! We offer a loyalty program where customers can earn points for purchases and referrals. Sign up on our website or check our Loyalty Program page for details on how to join and redeem rewards.
6. Contact Us
How can I reach customer service?
You can contact us at [Customer Service Email] or by visiting our Contact Us page. Our team is here to help!